Shopping guide

Shipping, payment, cancellations and frequently asked questions, all in one place.

Shipping

Every item ships from Korea to destinations worldwide.
Choose your shipping country at checkout and we'll ship internationally. Shipping fees vary by country and are shown right on the order form.
Delivery time after dispatch depends on the destination country and local customs. Once your order ships, the tracking number appears in your order details.
Pre-order items ship on the date noted on the product page.
Any customs duties or fees are paid by the recipient.

Orders & payment

Sign in with your PLEDGE account to place an order. Signing up is free.
You choose the payment method at checkout. Use Korean card (KRW) for cards issued in Korea, and International (USD or JPY) for cards issued elsewhere and PayPal.
After paying, you can check the order status and payment details under My orders.
You can't place a new order while another is awaiting payment. Complete or cancel it under My orders first.

Cancellations, exchanges & refunds

You can request a cancellation from My orders until the order enters shipping preparation. Refunds go back to your original payment method.
For a defective or wrong item, contact our support team within 3 months of delivery and within 30 days of when you noticed (or could have noticed) the problem. We'll exchange or refund it after checking and cover the shipping costs.
Changed your mind? Request a return through our support team within 7 days of receiving your order. Return shipping is paid by the customer.
If digital items came with your merchandise, returning or refunding the merchandise also revokes those digital items.

When returns aren't accepted

The item was lost or damaged through the customer's fault (opening the packaging to check the contents doesn't count)
The item's value has dropped significantly through use or partial consumption
The item's value has dropped so much over time that it can't be resold
The packaging of a copyable item, such as an album (CD) or DVD, has been opened
Delivery of a digital item has already started
Defective or wrong items can still be exchanged or refunded in these cases.

Account deletion

PLEDGE STORE is operated by PLEDGE Inc.. You can delete your account yourself in the app or on the web.

How to delete your account

1Log in to the PLEDGE STORE app or website and go to My Page > Account.
2Tap "Delete account" at the bottom of the screen, read the notice and enter your current password.
3Tap "Delete account" to confirm. Your account is deleted immediately and you're logged out.

Your PLEDGE account is the same as your my.pledge.im account, so deleting it also ends your access to KAVE spaces along with the store.

If you can't log in, email our support team at cs@pledge.co.kr from the address you signed up with, with the subject "Account deletion request". After verifying your identity, we'll process it within 7 business days.

Data deleted immediately

Name, email, phone number, shipping addresses, login credentials, push tokens, marketing consent

Data retained for a period required by law

Order, payment and shipping records: 5 years (e-commerce laws, etc.)
Consumer complaint and dispute records: 3 years
Access logs: 3 months

Retained data is destroyed without delay once the retention period ends.

If you'd like to keep your account but delete only some data, such as shipping addresses or your phone number, send a request to the same email address.

See our Privacy Policy for details.

Frequently asked questions

Where do I sign up?

The store uses your PLEDGE account. Tap "Create an account" on the login screen to sign up right here. If you already signed up at my.pledge.im, log in with the same email.

How do I buy membership-only items?

Membership-only items are sold only in that artist's KAVE. The button on the product page takes you there.

How do I track my shipment?

Once your order ships, the tracking number appears in the order details under My orders. Use it on the carrier's website to follow your package.

How do I cancel an order?

Before shipping preparation starts, you can request a cancellation directly from My orders. Once preparation has begun, cancellation is no longer available.

Which currency will I be charged in?

It depends on the payment method you choose at checkout: Korean card is charged in KRW, and International lets you pay in USD or JPY.

Which countries do you ship to?

We ship to every country listed in the shipping country selector at checkout. The shipping fee appears as soon as you pick a country.

How do I delete my account?

You can delete it right away from "Delete account" at the bottom of My Page > Account. See the Account deletion section for which data is deleted or retained.

How do I contact you?

Email us at cs@pledge.co.kr or use the chat button at the bottom right of the screen. We reply in order on weekdays, 10:00–17:00 KST.

Still have a question?

Reach us by email or through the chat button at the bottom right of the screen.

Send an email

cs@pledge.co.kr

Shipping

Every item ships from Korea to destinations worldwide.

Choose your shipping country at checkout and we'll ship internationally. Shipping fees vary by country and are shown right on the order form.

Delivery time after dispatch depends on the destination country and local customs. Once your order ships, the tracking number appears in your order details.

Pre-order items ship on the date noted on the product page.

Any customs duties or fees are paid by the recipient.

Orders & payment

You choose the payment method at checkout. Use Korean card (KRW) for cards issued in Korea, and International (USD or JPY) for cards issued elsewhere and PayPal.

After paying, you can check the order status and payment details under My orders.

You can't place a new order while another is awaiting payment. Complete or cancel it under My orders first.

Cancellations, exchanges & refunds

You can request a cancellation from My orders until the order enters shipping preparation. Refunds go back to your original payment method.

For a defective or wrong item, contact our support team within 3 months of delivery and within 30 days of when you noticed (or could have noticed) the problem. We'll exchange or refund it after checking and cover the shipping costs.

Changed your mind? Request a return through our support team within 7 days of receiving your order. Return shipping is paid by the customer.

If digital items came with your merchandise, returning or refunding the merchandise also revokes those digital items.

When returns aren't accepted

The item was lost or damaged through the customer's fault (opening the packaging to check the contents doesn't count)

The item's value has dropped significantly through use or partial consumption

The item's value has dropped so much over time that it can't be resold

The packaging of a copyable item, such as an album (CD) or DVD, has been opened

Delivery of a digital item has already started

Defective or wrong items can still be exchanged or refunded in these cases.

Account deletion

PLEDGE STORE is operated by PLEDGE Inc.. You can delete your account yourself in the app or on the web.

How to delete your account

1Log in to the PLEDGE STORE app or website and go to My Page > Account.
2Tap "Delete account" at the bottom of the screen, read the notice and enter your current password.
3Tap "Delete account" to confirm. Your account is deleted immediately and you're logged out.

Your PLEDGE account is the same as your my.pledge.im account, so deleting it also ends your access to KAVE spaces along with the store.

Data deleted immediately

Name, email, phone number, shipping addresses, login credentials, push tokens, marketing consent

Data retained for a period required by law

Order, payment and shipping records: 5 years (e-commerce laws, etc.)
Consumer complaint and dispute records: 3 years
Access logs: 3 months

Retained data is destroyed without delay once the retention period ends.

If you'd like to keep your account but delete only some data, such as shipping addresses or your phone number, send a request to the same email address.

See our Privacy Policy for details.

Frequently asked questions

Where do I sign up?

The store uses your PLEDGE account. Tap "Create an account" on the login screen to sign up right here. If you already signed up at my.pledge.im, log in with the same email.

How do I buy membership-only items?

Membership-only items are sold only in that artist's KAVE. The button on the product page takes you there.

How do I track my shipment?

Once your order ships, the tracking number appears in the order details under My orders. Use it on the carrier's website to follow your package.

How do I cancel an order?

Before shipping preparation starts, you can request a cancellation directly from My orders. Once preparation has begun, cancellation is no longer available.

Which currency will I be charged in?

It depends on the payment method you choose at checkout: Korean card is charged in KRW, and International lets you pay in USD or JPY.

Which countries do you ship to?

We ship to every country listed in the shipping country selector at checkout. The shipping fee appears as soon as you pick a country.

How do I delete my account?

You can delete it right away from "Delete account" at the bottom of My Page > Account. See the Account deletion section for which data is deleted or retained.

How do I contact you?

Email us at cs@pledge.co.kr or use the chat button at the bottom right of the screen. We reply in order on weekdays, 10:00–17:00 KST.